We are the UK’s leading experts in design, ergonomics and manufacture of customer counters and security windows. As the industry experts, we set the industry standard. In fact, IDEAS are responsible for the ticket office guidelines adopted by Network Rail, for use across the network, and to be adopted by all projects.
At Ideas we completely understand the complexities and challenges of a new ticket office or customer counter project. These are complex working environments combining customer facing and retail applications with workplace design and computer users.
We evolved from the world of office furniture and workplace design specialising in technical furniture for control rooms and trading floors for multi-screen, 24hour and multi-user operations. We have transferred this technical and ergonomic know-how into applications such as ticket offices and customer information points – integrating technology, people and application. Organisations that have benefited from the ‘ideas process’ for technical furniture include: BBC, Scottish Power, Thomson Reuters, Virgin Media, BP, Shell, British Telecommunications and NTL. With nearly 3 decades of experience, founded in industrial design, ergonomics and project management, we believe in creating customer solutions rather than just providing a product or an installation. We care about the detail and ‘getting it right, the first time’.
It’s all about the detail and design process: we lead with ‘design ergonomics’, an all-inclusive design ethos that underpins our process. Whether it’s a complex control room, a ticket office or reception desk, the same focussed approach is applied – with attention to ergonomics, technical integration and your business requirements.
The key features of our IDEAS process are:
" Applying a human-centred approach from the outset of any project will improve project efficiency and delivery, saving valuable time, resources and ultimately money. Underpinning this is the importance of user comfort, health and safety."