Successful ticket office counter designs need to meet the needs of both customers and staff, whilst optimising the usable space for ticket sales. There are other fundamentals to consider too, including what equipment is used and how it is laid out at the ticket office counter.
Previous approaches and interpretations of the available standards and codes-of-practice have led to many problems, including:
The optimum solution is an inclusive design, suitable for both staff and all customers, making the best use of the available space.
Our ticket counter design incorporates a continuous dual height fixed counter concept. This creates a customer transaction position that is accessible for both ambulant standing, wheel chair users and people of lower stature. A unique part of this design is our innovative pay window transfer tray – DFA Cash Tray™. The DFA Cash Tray is located between the upper and lower counter to assist seated customers or people of lower stature. (Patent Application No: 1121376.6).
The benefits of this dual height fixed counter approach and our innovative cash tray are that:
The DFA Cash Tray™ is a product of the Ideas design process, a continuous process of investigating the design and ergonomic criteria and legislative requirements that constitute an inclusive design suitable for both staff and customers.
"The innovative DFA Cash Tray™ from Ideas maximises usable space for ticket sales, whilst helping to reduce costs."