A Complete Solution

Design Consultancy

Taking care of everything from initial concept through to design detail, development and specification.


Starting with inclusive and ergonomic design principles

Ticket Offices, Information, Retail and Transaction areas are where people work and interact. These are complex environments. It is not just decisions about customer experiences: you will be looking from the other side of the counter too, to create the right work space. By taking an inclusive and user-centred approach to the design, you are addressing all of issues right from the start.

Reducing the project risks

Handling the complexities of safety, security and accessibility, needs people who know what they are doing. “Ideas” will deliver a solution with all the required functionality and aesthetics you need, not to mention compliancy with industry standards.

You can reduce your project risks, and stress levels, by engaging one team. A team which knows every step of the process, and delivers a complete solution for you.

Benefit from our unique knowledge and experience. This has directly led to fewer instances of rework and ensures compliancy with industry standards right from the start. Together this means greater efficiency and reduces project risk.

Want to know more about our complete solution? Just get in touch for a chat.



Our one-stop shop service for design, manufacture and installation means.

  • Reducing the risks for your project.
  • Guaranteeing that your project will meet industry standards by applying ergonomic and inclusive design solutions.
  • Faster project completion and sign-off, because there are fewer steps in the process. 


Many of our products have achieved awards for ergonomic excellence and innovation and the design process that we pursue has allowed organisations and their project teams to achieve successful project outcomes by: 

  • Getting it right the first time 
  • Reduced project risks
  • Quicker project outcomes


We can take responsibility for all of the following:

  • Project scope 

  • Focus groups / staff engagement 

  • Concept design 

  • Ergonomics and human factors

  • Inclusive and accessible design 

  • Technology integration

  • 3D design 

  • Prototypes and mock-ups

  • Soft modelling

  • Development 

  • Detail design

  • Specification

  • Meeting industry standards with compliant products and installations  

“Network Rail identified Ideas for its ticket counter design, and reflects Network Rail’s aspiration for an inclusive and user-friendly solution.”