Rail Sector

7 things to consider when commissioning customer counters and security windows

In most cases, customer counters and security windows are installed as part of a bigger build or refurbishment projects, with many layers of decision making, complex design and construction programmes, and contributions from many professions and skills.
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Chiltern Railways
Ticket Office
A single position pay window and counter for Haddenham and Thame Parkway’s new ticket office refurbishment project using Ideas’ standard ticket office products and based on Network Rail’s ticket counter guidelines – as developed by Ideas.
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Network Rail
Ticket Office Guidelines
Ideas Limited has worked closely with Network Rail to produce a set of design guidelines for ticket counters to be implemented across the network.
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RSSB – RailHF2015 – Human factors conference
Inclusive Ticket Counter Design
Ideas’ inclusive ticket counter design was presented to delegates as part of the Station Design conference programme. The Fifth International Rail Human Factors Conference was held in London between 14th and 17th September 2015.
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